Luis is a Hi-Level Mezzanines Estimator. He has more than 10 years’ experience within the construction industry, and arrived in the UK from Venezuela in 2016. He joined Hi-Level a year later as a draftsman in the drawing office, using his skills as a 2D/3D CAD designer for structural and mechanical applications.
A man of multiple talents, in 2020 he moved to our sales team as an Estimator. Passionate about developing his professional skills, he has been completing additional certifications in managing large quantities of data and is working towards promotion to a Senior Estimator role.
Building trusted relationships
Luis thrives in the teamwork that underpins Hi-Level’s success, with everyone contributing to the finished result.
“That’s the beauty of a construction company,” he says. “You start with an idea, before it even becomes a sketch, and finish with a solution that works for the customer and meets their specific goals. The Estimator and the sales team provide the first approach and first insights for the customer, and if we do our work right, we build trust and relationships with companies who come back to us again and again.”
A typical week
He starts every day with “a very strong coffee”, then in a typical week he will be:
- Prioritising the Estimating team’s workload to match customer deadlines
- Working on quotations of various sizes while always providing customers with the best mezzanine solution possible
- Pulling out the stops to meet customer budgets and make sure they are getting value for every £ they spend
- Interpreting data to offer cost-effective alternatives, such as a smaller column grid to make substantial savings
- Working intensively with customers to make changes to a quote as their project evolves – with frequent updates, as is currently the case on a £2 million contract for a major e-commerce company
- Using Hi-Level’s innovative award-winning IQD technology to generate accurate, competitive quotes
- Collaborating with the IT department to add new capabilities to IQD – “I’m very proud of the work we are doing to develop the IQD system,” he says
- Working on projects in sectors ranging from retail and e-commerce automation to logistics
- Studying customer drawings and 3D models to find new ways of solving problems
- Liaising with suppliers for prices and negotiating the best deals
Luis is always putting customer satisfaction front and centre – “I love reading our case studies where the job has been done properly, within budget and in time and the customer is delighted,” he says. “To see the finished photos and think how I started from scratch is amazing.”
Looking ahead
He is always looking for ways to do things better. “We are working for a big logistics company at the moment and we have noticed on that project that we can improve one of our processes, automate tasks, and perhaps implement new software that will update our system with the latest technology. I want to be involved with that process into the future.”
For 30 years we have been creating space for amazing things to happen. Contact us today for more information at [email protected] or call 01730 237 190.
Read more from our Day in the Life series here: Angus Whiteman, Victoria Steel-Page, and Chris Baxter.
